Shipping policy
We aim to pack and dispatch all orders quickly and carefully.
Processing Times
Orders are usually processed within 1-3 working days after payment is received.
Please be advised that the store is not open on Sundays, so any orders placed on this day will not be processed or collected by the courier until Monday.
Orders placed on weekends or bank holidays will be processed on the next working day.
During busy periods, processing times may be slightly longer.
Delivery Options
Delivery costs will apply at checkout, and estimated delivery times are shown there.
We offer:
- Standards Delivery
- Express Delivery (Where available)
- Click & Collect
Delivery times are estimates and may vary due to courier delays or peak seasons.
UK Shipping
We only ship across the United Kingdom, and certain areas may be restricted.
Free shipping may be offered on qualifying orders and will be shown at checkout.
Click & Collect
Customers choosing Click & Collect will receive an email notification when their order is ready for collection.
Please collect orders within 14 days unless otherwise arranged.
Incorrect Addresses
Please ensure your delivery details are correct before placing your order.
We are not responsible for delays or lost parcels caused by incorrect address information provided by the customer.
Additional shipping charges may apply for returned or redirected parcels.
Lost or Delayed Orders
If your order has not arrived within the estimated timeframe, please contact us and we will do our best to assist.
We are not responsible for delays caused by couriers, weather conditions, strikes, or other circumstances outside our control.
Damaged Parcels
If you parcel arrives damaged, please contact us as soon as possible with photos of the packaging and items.
Contact Us
For any shipping questions, please contact us:
Email: toyshop@martells.co.uk
Phone: 01342 321303
Address: 6-7 The Whitehall, London Road, East Grinstead, RH19 1AP.