Terms of service

By using our website or purchasing from us, you agree to the following terms and conditions.

Orders

All orders are subject to availability and acceptance

We reserve the right to cancel or refuse any order at our discretion.

Pricing & Payments

All prices are listed in GBP (£) and include VAT where applicable.

Prices may change without notice.

Payment must be completed before orders are dispatched.

Shipping

Delivery times are estimated and may vary.

We are not responsible for delays caused by couriers or circumstances outside our control.

Please note that the store is closed on Sundays, so orders placed on this day will not be processed until Monday.

Returns & Refunds

Please refer to our Refund & Exchange Policy for full details on returns, refunds, and exchanges.

We reserve the right to refuse returns that do not meet our return conditions.

Product Information

We aim to ensure all product descriptions, images, and prices are accurate, however errors may occasionally occur.

Colours and packaging may vary slightly from images shown online.

Intellectual Property

All content on this website, including logos, images, and text, belongs to Martells and may not be copied or used without permission.

Limitation of Liability

We are not liable for any indirect or unexpected loss resulting from the use of our website, products, or services.

Nothing in these terms affects your legal consumer rights.

Privacy

Any personal information provided to us will be handled in line with our Privacy Policy.

Governing Law

These terms are governed by the laws of England and Wales.

Contact Us

Email: toyshop@martells.co.uk

Phone: 01342 321303

Address: 6-7 The Whitehall, London Road, RH19 1AP.